Returns & Refunds
Not satisfied? We make returns easy and hassle-free.
Return Window
You may return eligible items within 7 days of the delivery date. For electronics and accessories, the return window is 3 days from delivery.
Eligible for Return
- β’ Unused, original packaging
- β’ All tags/labels attached
- β’ Wrong item received
- β’ Damaged or defective item
Not Eligible
- β’ Used or washed items
- β’ Missing tags or packaging
- β’ Perishable goods
- β’ Personalised/custom items
- β’ Digital products
How to Return
- 1Log in to your account and go to My Orders.
- 2Select the order and click "Return Item".
- 3Choose the item(s) and reason for return.
- 4Our team will review your request within 1 business day.
- 5Drop off the package at the provided address or schedule a pickup.
Refund Timeline
| Method | Timeframe |
|---|---|
| bKash / Nagad | 3β5 business days |
| Bank Transfer | 5β10 business days |
| Store Credit | Within 24 hours |
Need help with a return? Contact us